Orders and Shipping

Please carefully review your order before placing it to make sure all information and items are correct. Once an order is processed and in shipments, it cannot be modified.

Cancellations can be requested within 1 hour of the order being placed (during business hours) by emailing hello@alexiskbeauty.com.

Cancellations are not guaranteed but we will do our best to fulfill your request.

We ship anywhere in the USA!

Our typical order processing timeframe is 2-3 days. Once shipped, you will receive a tracking email.

Oh no! We’re so sorry about this. We pay close attention while packaging orders but mistakes can happen! Please contact us with your order number, photos of the damage or the items received, and your packing slip along with any notes about your order.

We ship with USPS at a flat rate of $9. We offer free shipping in the USA on orders over $150!

Returns and exchanges

Any unused or unopened products are eligible for store credit or exchange within 14 days of purchase. Used or opened product are not exchangeable. At this time, we are unable to provide refunds.

Please contact us to facilitate an exchange.